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PRODUCTS
What are Pretty AF lashes made of?
Our lashes are made from 100% real mink hair. We believe in providing the highest quality products for our customers.
Is the product Cruelty Free?
Yes, all of our products are cruelty-free. We are committed to ethical sourcing for all of our materials.
How long can I wear my new lashes?
Our lashes are designed for all-day wear. However, we recommend removing them at the end of the day to maintain the health of your natural lashes.
How do I clean and care for my lashes?
To clean your lashes, gently remove any adhesive with tweezers and use a lash brush to remove any mascara or other makeup. Store them in a cool, dry place to maintain their shape and longevity.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase with PrettyAF is as simple as can be, ensuring you get your hands on your favorite lashes without any hassle. Just follow these steps:
- Navigate through our enticing collection and find the lashes that speak to you.
- Once you've found your perfect match, select the desired quantity and click "Add to Cart."
- When you're ready to complete your purchase, head to your cart and click "Checkout."
- Fill in your shipping information and choose your preferred payment method. We accept a variety of payment options for your convenience.
- Review your order to make sure everything looks good, and then confirm your purchase by clicking "Place Order."
- Sit back and relax! We'll take care of the rest and ensure your PrettyAF lashes reach you swiftly.
How do I know if my order is confirmed?
The moment your order is successfully placed, you'll receive an immediate email confirmation from PrettyAF. This email will include all the details of your purchase, including an order number for your reference. Keep an eye on your inbox (and sometimes the spam folder, just in case) to ensure you receive this confirmation. If for any reason you don't see this email within a few hours of your purchase, please reach out to our customer support team. We're here to help make sure your order is on its way to you without any issues.
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address after your order is placed, but please message us directly before we ship it out. It's crucial to do this as soon as possible to ensure that your order reaches the correct destination without any delay.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No, we currently do not offer international shipping. Our services are limited to domestic orders at this time, but we hope to expand our reach in the future to accommodate beauty enthusiasts around the globe.
When will my order be shipped?
Orders are typically processed and shipped within 1-2 business days. Once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package's journey to your doorstep.
What is your return policy?
Due to the nature of our products, we cannot accept returns if the package is opened. We prioritize the health and safety of our customers, and this policy ensures that all our products meet the highest hygiene standards. If your package is unopened and you wish to return it, please contact our customer support for further assistance.
How long will it take until I receive my order?
The delivery time for your order depends on the shipping method you select at checkout. Standard shipping typically takes between 3-5 business days, while expedited shipping options can shorten this time frame. Please note that processing times are separate from shipping times and should be taken into account when placing your order.